Overview
- Our refund and returns policy is valid for 30 days from the date of purchase.
- Items must be unused, in original condition and packaging to be eligible for return.
- A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Partial Refunds
Partial refunds may be granted for:
- Books showing signs of use
- Opened media (CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records)
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refund Process
- We’ll email you upon receipt of your return.
- You’ll be notified of refund approval or rejection.
- Approved refunds will be credited to your original payment method.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
- If still unresolved, contact us at {email address}.
Additional Policies
- Sale items are not refundable.
- We only exchange defective or damaged items.
- Gift returns will result in a gift credit or refund to the original purchaser.
Shipping Returns
- Return your product to: {physical address}
- You are responsible for return shipping costs.
- Consider trackable shipping or insurance for expensive items.
Need Help?
Contact us at [email protected] for refund and return inquiries.